Questions & Answers

Q. How do I book?

A. Book online via link on the website (this is the fastest option) or call our friendly team on our booking number. 

Q. What deposit do you require?

A. Only £100 deposit secures your dates, the balance payment is then due 6 weeks prior to your arrival, automatic reminders will be sent.  

Q. What payment do you accept?

A. We accept payment by debit and credit card, bank transfer or cheque, all options are given via our secure payment platform on your booking confirmation.

 

Q. What if I book and my area goes into lockdown?

A. Our policy is if your area goes into lockdown and you cannot travel we will defer your dates.

If we go into lockdown and cannot provide your holiday accommodation we will refund in full. 

Please speak to a member of our staff if you have any further concerns. 

Q. Can I check in earlier than 5pm?

A. We will text you on the day if your accommodation is ready earlier, however with all the extra procedures in place this cannot always be guaranteed. 

Q. Are check in days flexible?

A. We offer Monday & Friday check in dates only. 

Q. I want to make a booking?

A. The easiest and fastest way to reserve your dates is via our website.

Our friendly booking agents can also help, please note our office hours, Monday & Fridays can also be busy with check ins :-)

Q. Can I book for 2 nights?

A. The minimum stay is 3 nights, we offer the following breaks

Monday-Friday

Friday- Monday

Weekly - starting on a Monday & Friday 

Q. Are towels provided with my accommodation?

A. Some owners choose to provide towels others do not, this is all in your booking direction email.

Please bring your own beach towels.

Q. Is linen provided?

A. Yes linen is provided in all our accommodation and all beds will be made prior to your arrival.

Q. Where can I find check in details and other arrival details for my stay?

A. Information is sent on your balance payment email, it's also sent again 3 days prior to your arrival.

Q. How do I make changes to my booking?

A. Please email/phone a member of staff who will advise. 

Q. Do you accept pets? 

A. Many of our properties welcome pets and have been tested by our Wilson!

See our paws welcome section. 

Q. What's included?

A. All our properties include electricity & heating in the holiday price, wood burners and open fires may require additional fuel.

Q. Are travel cots and highchairs provided?

A. Please see individual property information to check if these are provided.

Q. What time is check in & check out?

A. At present our check in time is 5pm check out time is 9:30am, this ensures no cleaning staff or guests come into contact with each other. We will however text you on the day if the accommodation is ready earlier. :-)

Q. Where can I find your Terms & Conditions?

A. They are listed under the T&Cs page

Q. Do you meet & greet?

A. All our properties are accessed via a keycode, this will be sent with your balance payment receipt.

 

 

IMG_2340.JPG

Handpicked for you by

5leys Holiday Accommodation 

The Hub

Beach Approach

Filey

North Yorkshire

YO14 9LB

  • Facebook
  • Twitter
  • Instagram

Booking Line: 07702 262509

Email: info@5leys.co.uk

Opening Hours

Monday 9am - 5pm

Tuesday 9am - 5pm

Wednesday 9am - 5pm

Thursday 9am - 5pm

Friday 9am - 5pm

Saturday 10am - 1pm

Sunday Closed

© 2021 5ft Everything Designs