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Q. How do I book?

A. Book online via link on the website (this is the fastest option) or call our friendly team on our booking number. Tel: 07702262509 Monday-Friday 9am-5pm Saturdays 10am-12pm

Or if your in Filey pop into our office on Belle Vue Street, open Monday-Friday 10am-4pm (closed Wednesdays)

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Q. Is my deposit refundable?

A. Your deposit is not refundable once paid and your dates are secured.

 

Q. When is my balance due? 

A. The balance payment is due 8 weeks prior to your arrival, automatic reminders will be sent.  

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Q. What payment do you accept?

A. We accept payment by debit and credit card or bank transfer , all options are given via our secure payment platform on your booking confirmation.

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Q. Cancellation

A. Cancellation insurance is not included in the booking deposit, balance payment & booking fee and the Owner and the Agent strongly recommend the Hirer take out holiday cancellation insurance. 

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​Q. Can I check in earlier than 4pm?

A. We will text you on the day if your accommodation is ready earlier, however as we only have a small window to clean and prepare your accommodation this is not guaranteed. 

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Q. Are check in days flexible?

A. We offer Monday & Friday check in dates only via the website, however out of season we can be more flexible, please call our booking line with your request. 

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Q. I want to make a booking?

A. The easiest and fastest way to reserve your dates is via our website.

Our friendly booking agents can also help, please note our office hours, Monday & Fridays can also be busy with check ins :-)

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Q. Can I book for 2 nights?

A. The minimum stay is 3 nights, we offer the following breaks

Monday-Friday

Friday- Monday

Weekly - starting on a Monday & Friday 

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Q. Are towels provided with my accommodation?

A. Yes towels are provided, one hand towel & one bath towel per person.  

Please bring your own beach towels.

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Q. Is linen provided?

A. Yes linen is provided in all our accommodation and all beds will be made prior to your arrival regardless of how many guests. 

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Q. Where can I find check in details and other arrival details for my stay?

A. Information is sent on your balance payment email, it's also sent again 3 days prior to your arrival.

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Q. How do I make changes to my booking?

A. Please email/phone a member of staff who will advise. 

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Q. Do you accept pets? 

A. Many of our properties welcome pets, see our pet friendly section on the home page. 

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Q. What's included?

A. All our properties include electricity & heating in the holiday price, wood burners and open fires may require additional fuel.

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Q. Are travel cots and highchairs provided?

A. Please see individual property information to check if these are provided.

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Q. What time is check out?

A. 10am

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Q. Where can I find your Terms & Conditions?

A. They are listed under the T&Cs page

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Q. Do you meet & greet?

A. All our properties are accessed via a key code, this will be sent with your balance payment receipt.

 

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